Ao99 Terms & Conditions — Everything You Need to Know, Clearly Stated

01General Terms & Definitions

These Terms & Conditions form a legal agreement between ao99 (referred to as the "Platform" or "we") and its users (referred to as "Member" or "you"). ao99 is an internationally licensed online betting and gaming platform serving users in Bangladesh.

Key Definitions

• Platform: The ao99 website, mobile app, and all associated services.
• Member: Any individual who is registered and actively using an account on ao99.
• Bet/Wager: Placing money at risk on the outcome of an event.
• Wallet Balance: The total funds currently held in your ao99 account.
• Bonus Balance: Funds received through promotions or offers that are subject to their own usage terms.

Ao99 reserves the right to modify, amend, or update these terms and conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated terms. We recommend checking this page regularly.

02Account Registration & Verification

To open an account with ao99, you must meet the following requirements. Registering with false information is strictly prohibited and may result in account termination.

Registration Eligibility

• You must be at least 18 years of age.
• You must register under your own name — not on behalf of someone else.
• Each individual may hold only one account.
• A valid mobile number and email address must be provided at the time of registration.
• Online gaming is not prohibited by law in your country or region.

Identity Verification (KYC)

Ao99 complies with international anti-money laundering policies. You may be required to verify your identity before making a withdrawal or when transactions exceed a specified amount. Required documents may include: National ID, Passport, or Driving License.

Password & Security

You are responsible for keeping your account secure. Use a strong password and never share it with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

03Betting Rules

Before placing bets on ao99, it's important to understand the specific rules for each game or sport. The general betting rules below apply across all categories.

• Once a bet is confirmed, it cannot be changed or cancelled — though a "Cash Out" option may be available in certain cases.
• Ao99 reserves the right to void any bet that was accepted due to a technical error.
• If a match is postponed or cancelled, bets will be settled in accordance with ao99's policy.
• Odds in live betting can change rapidly; the odds accepted at the time of placement are final.
• Minimum and maximum bet limits are set individually for each market.

04Payment & Withdrawal Policy

Ao99 supports all major mobile banking services in Bangladesh. All payment transactions are processed through an automated and secure system.

Deposit Terms

• Deposits are usually credited to your account instantly.
• Minimum deposit amounts are fixed and may vary depending on the payment method.
• Deposits must be made using your own payment method only.
• Deposits made through third parties are not permitted.

Withdrawal Conditions

• Withdrawals can only be made to the same payment method used for the deposit.
• KYC verification is mandatory.
• Winnings derived from bonuses are subject to wagering requirements.
• Ao99 reserves the right to hold suspicious transactions for investigation.
• Withdrawals are typically processed within 3 minutes to 24 hours.

05Bonus & Promotion Terms

Ao99 regularly offers attractive bonuses and promotions. Each offer comes with its own terms that must be followed. Failure to comply with bonus terms may result in the bonus and any associated winnings being forfeited.

General Bonus Rules

• Each bonus has a specific wagering requirement (usually 5x to 30x).
• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.
• Claiming bonuses from multiple accounts on the same IP address or device is strictly prohibited.
• Ao99 reserves the right to modify or cancel any bonus offer.
• Bonuses have an expiry date; any unused bonus will be cancelled once it expires.

Referral Bonus

Refer a friend and both of you will receive a bonus. The referred person must complete their first deposit, and both accounts must be separate.

06Prohibited Activities

The following activities are strictly prohibited on the ao99 platform. Involvement in any of them will result in immediate action.

• Betting through match fixing or misuse of insider information.
• Operating multiple accounts under the same identity.
• Using bots or automated software to place bets or play games.
• Money laundering or any form of illegal financial transaction.
• Placing bets in a deliberate pattern intended to circumvent bonus terms and conditions.
• Attempting unauthorized access to ao99's systems.
• Attempting to access another member's account or steal their information.

07Account Suspension & Closure

Ao99 reserves the right to suspend or permanently close any account at any time without stating a reason. However, accounts are typically closed for the following reasons:

• Violation of Terms & Conditions.
• Providing false or incomplete information.
• Failure or refusal to complete KYC verification.
• Extended inactivity (generally more than 12 months).
• At the user's own request.

If there is a valid balance at the time of account closure and no rules have been violated, that balance will be returned after proper verification.

08Responsible Gaming

Ao99 believes gaming should be fun — never a source of harm. We are committed to the mental and financial well-being of our members.

Self-Exclusion Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set your own limits on how much you want to wager at any given time.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: Enable reminders to track how long you've been playing.

If you feel that gaming is having a negative impact on your life or someone you know, please contact Responsible Gaming Find detailed support on the page.

09Privacy & Data Protection

Protecting your personal information is our priority. Regarding how ao99 collects, stores, and uses your data, please refer to our Privacy Policy strictly adheres to.

• Your information is protected with SSL encryption.
• Your data is never sold to third parties for marketing purposes.
• Information may be disclosed to authorities when required by law.
• You can view or update your personal information at any time.

10Legal Matters & Dispute Resolution

These Terms & Conditions are governed by international gaming laws. In the event of any dispute, please contact our support team first — we always aim to resolve issues in a friendly manner.

Dispute Resolution Process

1. Step 1: Submit your complaint to the support team — most issues are resolved within 48 hours.
2. Step 2: If unresolved, submit a formal complaint.
3. Step 3: Third-party mediation will be sought if necessary.

Limitation of Liability

Ao99 is not liable for losses resulting from technical issues, internet disruptions, or external factors. However, where a loss is caused by our own error, we will make every effort to provide appropriate compensation.