Whether it's account setup, payments, bonuses, or betting rules — ao99's Help Center has you covered. Select a topic below or get in touch with us directly.
Select the type of issue you're facing
Solutions to the most common issues, at a glance
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under 3 minutes.
AccountCome to live chat with your transaction ID. Issues are typically resolved within 5 minutes. You can find your transaction ID under the "Details" option in your bKash or Nagad app.
PaymentClaiming a bonus may require meeting certain conditions — such as a minimum deposit amount or a specific promo code. Check ao99's bonus page or contact support for details.
BonusClear your browser cache and cookies. Use an updated version of Chrome or Firefox. If the issue persists, try opening the site in incognito mode.
TechnicalWithdrawals are usually processed within 1–3 hours. During peak times it may take a little longer. If it's been over 6 hours, contact support with your transaction number.
PaymentBets are typically settled within 15–30 minutes after the match ends. ao99 only settles bets once the official result is confirmed. If settlement is still pending after a long wait, please contact support.
Betting
Our support team is always ready to help you
Create your ao99 account in just a few minutes
Click the "Register" button on ao99's homepage. A simple form will appear.
Enter your name, mobile number, email, and password. Make sure all details are accurate.
An OTP will be sent to your mobile number. Use it to verify your number.
Once verified, your account will be active. Make a deposit and start playing.
KYC stands for Know Your Customer — it's there to protect you
If you're making a large withdrawal from ao99 for the first time, KYC verification may be required. It's a simple process — just upload a photo of your National ID and a selfie. Verification is typically completed within 24 hours.
The purpose of KYC verification is to confirm that the account truly belongs to you and to prevent anyone from committing fraud in your name. Once verified, all future withdrawals become faster and more straightforward.
For KYC, you'll need: photos of both sides of your National ID (NID) or passport, and a clear selfie showing your face.
On many online platforms, reaching out for help means dealing with bots or waiting hours for a response. ao99 is different. When you contact us via live chat, a real person responds — in Bengali — and genuinely works to understand your issue.
One of the biggest challenges for Bangladeshi users is that English-language support can be difficult to understand or simply uncomfortable to use. ao99 has built a Bengali-speaking support team with exactly that in mind — agents who speak your language and understand the local context to resolve your issues effectively.
The most common payment issue at ao99 is a deposit that hasn't arrived in your account. First, check your bKash or Nagad app to confirm the transaction was successful. Then go to ao99's deposit page and manually confirm it using your transaction ID.
If the issue persists, contact us via live chat with the following details ready: transaction ID, payment time, amount, and payment method used. Having this information on hand allows our support team to resolve the issue much faster.
One of the most common questions from new users is — "I placed a bet, my team won, so why haven't I received my money?" The answer is straightforward: ao99 always settles bets after confirming the match result from official sources. Depending on the type of match, this process can take anywhere from 15 minutes to an hour.
Another common question is — "I placed a bet on the wrong team. Can I change it?" Under ao99's policy, once a bet is confirmed, it cannot be changed or cancelled. So always double-check the odds and team names before placing your bet.
Once you've created your ao99 account, a few simple precautions will keep it completely secure. First, never share your password with anyone — ao99 staff will never ask for it. If someone claims otherwise, it's without a doubt a scam.
Second, always log in through ao99's official website only. Phishing sites can look nearly identical to the real one, but the URL will be different. Always check that the address bar shows ao99.ws before logging in.
Ao99 believes betting should be fun, not an addiction. If you feel that betting is affecting your daily life or finances, reach out to ao99's help center. We can help you set deposit limits or temporarily suspend your account. That's not a sign of weakness — it's the smart move.
Sometimes ao99 pages may load slowly or a feature may not work as expected. In most cases, clearing your browser cache or refreshing the page will fix the problem. If not, try turning off your VPN or switching to a different browser. If the issue still continues, contact ao99 support with a screenshot — the technical team will resolve it quickly.
Keep in mind: ao99 will never call you to ask for your password, OTP, or banking details. If you receive such a call, hang up immediately and report it to us at support@ao99.ws.
Answers to the Most Frequently Asked Questions